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Shipping and Returns

Shipping

Free Shipping for products $150.00 and Over (Australia Only to METRO AREAS in VICT, NSW, ACT, SA, QLD) (WA METRO Flat rate $30.00) All other areas please contact us with Postcode and will quote special shippingfor $150+)

Most items listed are usually processed within a day or two that order has been received.

Personalized items, or items made to order can take up to 2 weeks to process depending on volume of work. Will confirm on ordering or inquire before ordering.

We ship either via Australia Post or via Couriers.

You will find options on checkout for you to choose which one suits best for you, for items under $150.00 shipping will be calculated, if you spend $150.00 and over choose:

Free Shipping for products $150.00 and Over (Australia Only to METRO AREAS in VICT, NSW, ACT, SA, QLD)

(WA METRO Flat rate $30.00) All other areas please contact us with Postcode and will quote shipping



Australia Post is automatically calculated and offers, regular mail and express post, if you would like to have your parcel registered there will be an extra charge of: Australia wide $3.00, International $5.00

Other options of courier will be as follows:

Courier(Australia Wide up to 1kg) $10.10

Courier (Australia Wide up to 3kg) $11.65

Courier (Australia Wide up to 5kg) $18.30

Courier (Victoria Metro only) up to 15kg $9.50

Courier (Victoria Metro Only) up to 20 kg $12.50

Free Shipping for products $150.00 and Over (Australia Only to METRO AREAS in VICT, NSW, ACT, SA, QLD)

(WA METRO Flat rate $30.00) All other areas please contact us with Postcode and will quote shipping


 


The site automatically calculates shipping charges according to items purchased where you have the option of sending them via regular mail or Express post, unfortunately the registered post cannot be calculated in the set up…so if you want to Register your parcel please advise me, you have 2 options either you add the registered charge to your invoice when paying or else advise me and I will adjust your invoice accordingly… Charges are as follows:

I recommend to either sending them by courier or registered mail. This is the only way items can be traced if lost for some reason or another. They can also be insured. If an item is sent through regular mail, and for some reason it is lost I am not responsible once it leaves my studio.

Overseas orders are either send by Airmail or Sea mail if available. Airmail approx. 10 days to U.S.A., Canada, Europe—will confirm other destinations. Sea mail approx: 10 to 12 weeks. If an item is not insured and something happens to it in transit once it leaves my studio—We are  not held responsible for it. Charges are calculated on weight.

On checking out; Postage will be calculated accordingly an option of Pick up, Australia Post Option (regular, express post calculated for within Australia) (airmail & surface calculated for Overseas) will be given.


Returns

Please choose carefully before ordering or buying. Items will only be issued returns if item received is not as stated in listing or order submitted. If you receive a damaged item please keep everything intact as received and then you will be guided to put a claim with carrier. Refunds will not be issued just for the sake of changing your mind!!!


LAY BY AN OPTION!!!

CONDITIONS APPLY -- You can place your order by purchasing items with a 1/3 deposit of total amount (deposit is non refundable if for any reason sale does not go through) and balance required in 4 weeks.


Personalized items need to be paid in FULL, before order is processed. Please feel free to discuss any issues you might have!!

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